Name and contact details (email, phone, shipping and billing address)

We need this information from you to be able to fulfil our part of the contract with you,  the customer.

This information allows you to be able to place an order, be notified with confirmation and dispatch emails, receive tracking information, be informed when a return is received and once a refund has been processed.

Your information will allow us to detect and prevent fraud against you or the company.

The essential data we require from you to be able to shop from the website is: Full name, email address, contact number, billing address and shipping address.

Payment information is essential to place an order or issue a refund.

Optional data which you can give to us through your Sun and Soul account is your date of birth. This information is optional and is used to give our customers a promotional offer or gift for your birthday. The customer has to be opted-in to our newsletters to receive this.

How you use our website

When you use our website we receive information about the device you're using and your IP address.

We use this to be able to suggest the correct store you should be shopping from determined by your location.

This data allows us to analyze the effectiveness of the website and to make sure any faults on the site are easily detected, to give you the best shopping experience we can.

Your payment Information

We need this information to fulfil our part of the contract with the you, to take payment or process refunds. Without providing this information you would be unable to place an order on the website – unless a gift card was being used.

This also helps with fraud detection and prevention against you or the company.

Your payment information is not stored by us.

Contact history with us

We will contact you using the email address or telephone number provided by you or by our live chat or social media platform if you have contacted us by this, to be able to provide informed and relevant customer service.

Order History

This is kept for as long as you have an account with us. The information will enable us to provide inform educated customer care pertaining to past orders.

Your data is shared with essential third-parties to ensure we can fulfil our part of the contract with you.

Fulfilment, dispatch and address validation services receive some information pertaining to your order, the order number and order contents and shipping address to be able to dispatch the correct order to you.

Professional service providers who help us with marketing, adverting and website hosts who help us run our business.

Law enforcement or fraud prevention agencies may have access to your data should the necessary circumstance occur.

 If you want to exercise your rights, have a complaint, or just have questions, please contact us.

We will only send you information by email if you have explicitly opted-in to receive this information.

The information you will receive will consist of news, latest arrivals or promotional offers and sales. Your preferences for this can be managed through the preference centre. This can also be unsubscribed from at any point through your account, by contacting a member of our customer care team or by clicking the link at the bottom of any e-marketing email.

How we keep your information

We will keep your information for as long as you have an account with us or as long as we need to in order to be able to provide necessary and correct services to you.

If required to or it is necessary by legal requirements to resolve disputes, enforce terms and conditions or prevent fraud we may keep hold of your data for longer as required. Even if you no longer hold an account with us or seek our services.

Your rights

Your rights in relation to your personal information are as follows:

Sunandsoulshop's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties

We will only send you information by email if you have explicitly opted-in to receive this information.

The information you will receive will consist of news, latest arrivals or promotional offers and sales. Your preferences for this can be managed through the preference centre. This can also be unsubscribed from at any point through your account, by contacting a member of our customer care team or by clicking the link at the bottom of any e-marketing email.

How we keep your information

We will keep your information for as long as you have an account with us or as long as we need to in order to be able to provide necessary and correct services to you.

If required to or it is necessary by legal requirements to resolve disputes, enforce terms and conditions or prevent fraud we may keep hold of your data for longer as required. Even if you no longer hold an account with us or seek our services.

Your rights

Your rights in relation to your personal information are as follows:

Mobile Terms of Service

Sunandsoulshop

Last updated: April 24, 2025

The Sunandsoulshop mobile message service (the "Service") is operated by Sunandsoulshop
(“Sunandsoulshop”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and
conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent
permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service
following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Sunandsoulshop’s SMS/text messaging service, you agree to receive recurring SMS/text messages
from and on behalf of Sunandsoulshop through your wireless provider to the mobile number you provided, even if
your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an
automatic telephone dialing system or other technology. Service-related messages may include
updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may
include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is
not a condition of any purchase with Sunandsoulshop. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging
imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan
and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text
messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +18554905278 or click
the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation
text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed
to other Sunandsoulshop mobile message programs and wish to cancel, except where applicable law requires
otherwise, you will need to opt out separately from those programs by following the instructions provided in their
respective mobile terms.

For Service support or assistance, text HELP to +18554905278 or email info@sunandsoulshop.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of
these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or
telephone number we have changed may not be received and we will not be responsible for honoring requests made in
such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to
provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with
your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected
delivery of any information sent through the Service, any errors in such information, and/or any action you may or
may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.