RETURNS + EXCHANGES

For any questions or assistance with a return or exchange, please email info@sunandsoulshop.com
Returns + Exchange Portal
RETURN/EXCHANGE POLICY

U.S CUSTOMERS ONLY

We hope you are completely satisfied with your Sun + Soul purchase, however if you do wish to return an item for any reason you may do so up to 14 business days from the date of delivery. To intiate a Return/Exchange click here

  • Merchandise eligible for a return/exchange must be initiated within 14 days of receiving your order. Garments must be returned in their original package, unwashed, unworn, and with tags attached.
  • Please keep in mind that any items on SALE are FINAL SALE and are ineligible for returns, exchanges, returns or refunds.
  • Shipping fees and package protection (both standard and express) are non-refundable.
  • Jewelry is FINAL SALE
  • All returns/exchanges shipped to our showroom will be processed within 2-3 business days after the package is received by our warehouse.
  • Exchange shipments are sent within 2-3 business days of processing exchange.
  • Please report damages within 3 days of receipt.
  • Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.

  • The amount of your store credit is only for the item(s) you purchased and does not include the shipping.
  • We are not liable for goods not returned to us.

EXCHANGES:

  • Free returns shipping will be offered for exchanges only.
  • This is the preferred method as a restocking fee will not be applied. 
  • Shipping for your new items will also be covered free of charge. 

RETURNS: 

  • The cost of return shipping ($7.00) will be deducted from your store credit for returns.
  • A restocking fee of $5 will be deducted from your store credit.

INTERNATIONAL RETURNS/STORE CREDIT

We hope you are completely satisfied with your Sun + Soul purchase, however if you do wish to return an item for any reason you may do so up to 14 business days from the date of delivery for a ONLINE STORE CREDIT.

While we do not issue refunds, we will gladly accept items eligible for return for STORE CREDIT.

To initiate a Return for Store Credit please email us at info@sunandsoulshop.com within 14 days of receiving your parcel. Once the exchange has been approved the product must be received back to Sun + Soul within 14 days.

  • We offer store credit for returns. We don't issue refunds back to your method of payment.
  • Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs or duties and taxes.
  • Delivery Refusal: In any case that you refuse delivery on a package we do not get these items shipped back to us. They are reported abandoned so you will not get a credit back. We do not issue back refunds on refused deliveries. We are not liable for goods not returned to us.

All returns MUST meet the following criteria:

  • Unworn and unaltered
  • Unwashed
  • All tags must be attached
  • No rips or tears
  • No deodorant stains
  • No tanning stains
  • No other signs of being worn
  • The item(s) should be returned to us in its original condition & packaging, with all labels intact.
HOW DO I INITIATE AN EXCHANGE/RETURN?

To begin an Exchange or Return

  • Please email us at info@sunandsoulshop.com with your order number and reason for exchange.
  • Once your exchange request is approved we will email you our return address. Please email us back the tracking number once it has been shipped.
  • Once we receive your exhange we will begin processing your order. Please allow 1-2 business days for the exchange request to be processed.

  • Once your exchange has shipped, you will receive an email with tracking! We are not responsible for items lost during shipping.

    * We are not responsible for items lost during shipping.
Are there any shipping costs?

EXCHANGES:

  • Free returns shipping will be offered for exchanges only.
  • This is the preferred method as a restocking fee will not be applied. 
  • Shipping for your new items will also be covered free of charge. 

RETURNS: 

  • The cost of return shipping ($7.00) will be deducted from your store credit for returns.
  • A restocking fee of $5 will be deducted from your store credit when returning items.
LATE RETURNS

Any returns received outside of the 14 business day timeframe will not be accepted.

How can I track my order?

When your order is shipped, we send you an email containing a tracking number. If you did not receive this email, please email info@sunandsoulshop.com