SHIPPING + DELIVERY

If you have a question regarding your order please contact us info@sunandsoulshop.com
Shipping + Delivery

We process orders for shipping Monday - Friday, excluding weekends and holidays. All orders received on weekdays after 12pm EST, on weekends or holidays will begin processing the following business day.

UNITED STATES

All products are sent with USPS within the United States. Orders may take up to 3-5 business days to be shipped to you. If your order is over $100.00 we will ship FREE.

You will be notified if an item on your order is out of stock.

We cannot amend your order once it has been dispatched. Please check your confirmation email detail carefully.

WORLDWIDE

UPS STANDARD
2 to 7 business days

Sun + Soul delivers USPS International Expedited 1-4 weeks.

If you do not see your location we are working to resolve this soon.

Delivery Refusal: In any case that you refuse delivery on a package we do not get these items shipped back to us. They are reported abandoned so you will not get a credit back. We do not issue back refunds on refused deliveries.

How can I track my order?

When your order is shipped, we send you an email containing a tracking number. If you did not receive this email, please email info@sunandsoulshop.com

Choose Route Protection on checkout:

Route keeps tabs on your deliveries so you don’t have to. Get notified every step of the way.

Route guarantees safe delivery of your packages by protecting them against loss, theft, or damage.

Refund + Exchanges
INTERNATIONAL ORDERS: Will I have to pay Duties + Taxes?

You will be liable for all import duties, customs and taxes. These will be due at the point of or after delivery.

Please be aware that Sun + Soul does not have any control for any duties, customs and taxes levied by the country your order is being shipped too. We cannot advise you what the cost will be as these charges can vary according to country.

Since these fees are not computed nor applied to orders by Sun + Soul, please contact your local customs office to find out more information if you are unsure of the charges.

Delivery Refusal: In any case that you refuse delivery on a package we do not get these items shipped back to us. They are reported abandoned so you will not get a credit back. We do not issue back refunds on refused deliveries.

Choose Route Protection on checkout:

Route keeps tabs on your deliveries so you don’t have to. Get notified every step of the way.

Route guarantees safe delivery of your packages by protecting them against loss, theft, or damage (not items transitioning through customs and duties clearance).

Route Protection

We highly recommend purchasing Route protection.

Choose Route Protection on checkout:

Route keeps tabs on your deliveries so you don’t have to. Get notified every step of the way.

Route guarantees safe delivery of your packages by protecting them against loss, theft, or damage (not on packages transitioning through customs clearance).